For all your questions
Support
Welcome to the Leolux support page. This is where you’ll find everything you need to know about the registration and maintenance of your furniture, as well as what to do if any issues arise. You can also order spare parts and maintenance materials here, as well as read the terms and conditions of our warranty.
Frequently asked questions
Does this website not answer all your questions about Leolux? We listed the answers to all questions that are posed frequently.
Leolux aims to deliver its products in perfect condition. But things can always go wrong. If they do, we’d like to put things right for you. You can make a service request or submit a complaint in several ways:
Through the dealer with whom you closed your agreement.
Via our service website.
Be sure to have your product number to hand. You can find this on the warranty card that came with your delivery or on the sticker attached to the underside of the furniture.
Yes, it is. It’s also possible to have tables revarnished. Ask your dealer about it or fill in the online service form. Be sure to have your product number to hand. You can find this on the warranty card that came with your delivery or on the sticker attached to the underside of your furniture.
Creasing is unavoidable with Leolux products because of their design and their emphasis on comfort. Some models look pristine at first, but show creasing over time as the signs of use become more apparent. Click here for more details.
Leather is a natural product, and needs to be kept in the right conditions, with adequate humidity. It must also be properly maintained – but overdoing this can also damage it. Here’s some important tips:
Use a soft cloth to clean leather
Mop up spillages as soon as they occur
Don’t rub too vigorously in one place, or the leather will become shiny
Make sure your room isn’t too dry
Keep furniture out of direct sunlight
Click here for more information on how to look after your leather sofa.
Dirt and dust can damage fabric, so vacuum your furniture regularly using the appropriate attachment.
How to deal with spillages:
Think carefully before you act. If in doubt, it’s better to do nothing than get it wrong
Start by removing as much solid residue as possible with a spoon
Place a damp teacloth on the spillage, and leave it for a while
If the teacloth becomes saturated, replace it with another one until the cloths have no effect
If there are any marks left after this, let them dry thoroughly and then treat them as stubborn stains
Click here for more information about caring for fabric sofa covers.
Contact
On working days, you can also contact us by telephone or e-mail.
Telephone: +31 (0)77-387 72 22
E-mail: info@leolux.com
Contact form
You can ask any general questions, or questions about orders you have placed, using the contact form. We will always try to answer your questions as quickly as possible.
Maintenance
Your valuable Leolux furniture will remain beautiful for longer when you take appropriate care of it. Want to know all about daily maintenance, spring cleaning and what you should do in the case of minor accidents?
Re-upholstering
If you’ve had your Leolux furniture for some time and you think it’s time for a new look, then re-upholstering is certainly worth considering. Then you don’t need to say goodbye to your ‘old’ Leolux furniture, but still get an as-new sofa or armchair with fresh new upholstery. And it’s also much more sustainable than purchasing a completely new sofa. For that reason alone, we’re great fans.
Crease formation
We often receive questions about crease formation in sofa or armchair upholstery. Crease formation is part of the comfort of our furniture, which means it’s not something that can be prevented. But we can understand that you would like to know more about how much crease formation is acceptable. Here you can find more explanation and answers to frequently asked questions.